Shipping policy
Shipping Policy
Below you will find the average delivery time for all our parcels:
- Once the order is placed, processing takes 1 to 3 business days. On weekdays this usually takes one business day, but if you order on Friday evening or over the weekend, it may take a little longer.
- Once your order has been processed, it is shipped, and delivery takes on average 8 to 12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or concerns, please don't hesitate to contact our customer service. Here is how your order is processed and delivered.
Placing an order
Ordering at Anneke Cape Town couldn't be simpler. First, go to the product page and add the bag you want to your cart by clicking the black "Add to cart" button. Make sure you have selected the right options. If everything is correct, click "Check out". On the information page, enter your exact contact details and address, make sure everything is correct, then click "Continue to shipping". On the "Shipping" page, you can review the address you entered. Note that every shipment is completely free: as a token of appreciation to our customers, we always cover the shipping and delivery costs. Then click "Continue to payment". In the payment options, you can choose between different payment methods. On annekecape.co.za, all payment options are SSL-encrypted, which guarantees you a payment environment that is always secure.
- Payment card (AMEX, Mastercard, Maestro, Visa)
- And other secure payment methods
Once you have selected the right payment method, click "Complete order": you will be redirected to your chosen payment method. Follow the instructions to finalize your order. In the unlikely event that you encounter a problem, you can always contact us.
Shipping costs
We cover the shipping costs of every order. All our products are delivered to your door 100% free, with no minimum order amount.
Shipping your order
Found the perfect bag on our site? You'll want to enjoy it as soon as possible! That's why we make sure to process and ship your order as quickly as possible. In order to offer fair prices, we group parcels in large quantities and ship them once our volume is reached. We count on your understanding and support to build a better, more responsible world together. To have it shipped today, contact us by email: our team will be happy to advise you.